Privacy policy
This Privacy Policy explains how Nestward ("we", "us") collects, uses and protects your information when you visit or make a purchase from our store. By using the site you agree to the practices described here.
Information we collect
Order information. When you place an order we collect your name, billing and shipping address, email address, phone number and payment details. Payment card details are processed securely by our payment provider and are not stored on our servers.
Device and usage information. When you browse the site we automatically collect information such as your IP address, browser type, pages viewed and how you interact with the store, using cookies and similar technologies.
How we use your information
- To process, fulfil and deliver your orders and send order confirmations and updates.
- To provide customer support and respond to your enquiries.
- To detect and prevent fraud and keep the store secure.
- To improve our products, website and marketing.
- To send you marketing communications where you have consented; you can opt out at any time.
Sharing your information
We share information only with the service providers that help us run the store, including our e-commerce platform (Shopify), payment processors, shipping and fulfilment partners, email and analytics providers, and where required by law. We do not sell your personal information.
Cookies
We use cookies to keep your cart working, remember preferences and understand site usage. You can control cookies through your browser settings; disabling them may affect site functionality.
Your rights
Depending on where you live, you may have the right to access, correct, delete or port your personal information, or to object to or restrict certain processing. Residents of the EEA/UK (GDPR) and California (CCPA/CPRA) have specific rights, including the right not to be discriminated against for exercising them. To make a request, contact us at support@nestward.store.
Data retention
We keep order information for as long as necessary to fulfil orders and to meet legal, accounting and reporting obligations.
Children
Our store is not directed to children and we do not knowingly collect personal information from anyone under 16.
Changes
We may update this policy from time to time. Changes take effect when posted on this page.
Contact
Questions about this policy or your data? Email us at support@nestward.store.